Payment

Security of Payment

We prioritize the security of your transactions. We accept payments via VISA, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Union Pay. Rest assured, our payment pages are encrypted using SSL (Secure Socket Layer) certificates, ensuring the utmost safety of your payment information throughout every transaction.

Cost and Currencies

All transactions are processed in GBP (£) unless otherwise specified at checkout. If you are purchasing from outside the UK, your bank may apply currency conversion fees. There are no hidden fees. However, customers outside the UK may be subject to customs duties, taxes, or additional fees depending on local regulations. Please check with your local customs office for more details.

How to Make a Payment

  1. Choose Items: Select the items you wish to purchase and add them to your shopping cart.
  2. Review Cart: Ensure your cart contains the correct items before proceeding.
  3. Fill Required Information: Complete the necessary fields for delivery purposes.
  4. Payment Method: Choose your preferred payment method, enter payment details, and confirm the purchase.

Upon completion, you'll receive an automated email confirming your order. Please retain this email for future reference until you receive your package. If the confirmation email doesn't appear in your inbox, please check your spam or junk folder. If you still cannot find it, kindly contact our support team, and we'll swiftly resolve the issue for you.

Security Measures for Credit Card Payments

  • Payments by credit card are processed immediately upon order confirmation. If a refund is issued, it will be processed back to the original payment method within 5-7 business days, depending on your bank’s processing time.
  • Shopify Payments secures credit card transactions.
  • Your card number is encrypted between your browser and the Shopify server for online orders.
  • All credit card information is stored exclusively in Shopify's databases, not our own.
  • We do not receive, record, or store any of your banking information.
  • Orders are processed only after payment validation. No discounts or late payment penalties apply.

We are committed to protecting your privacy in compliance with UK GDPR and data protection laws. Learn more about how we handle your data by visiting our Privacy Policy.

Contact Us

For any inquiries or assistance, please reach out to our customer service team at support@shoesymphony.shop or visit our Contact Page.

ShoeSymphony

62A Gillygate, York, YO31 7EQ, United Kingdom